About Us

The ‘Naked Lady Cookies’ is a vegan cookie company based in Oxford which began when we realised there was a gap in the market for a premium vegan cookie. Our cookies are soft and chewy with exciting flavours and we believe that our unique flavours set us apart from other brands, both vegan and non-vegan.

Having environmental ethics behind the brand is very important to us. All our cookies are palm oil free and we try to run the business as sustainable as possible. We donate 10% of our profits to a local charity, The Oxford Food Bank.

These cookies are amazing, so delicious, so so yummy, awe their taste is simply heavenly. Light, soft, crunchy 💚🤤🌱

They're the best cookies I've ever tasted! 100% recommended. Thank you!

Google Business Reviews

Shipping & Packaging Information

Shipping, Packaging & Payment Information

CURRENTLY ONLY SHIPPING WITHIN THE UK!

DUE TO COVID-19, POSTAGE MAY TAKE LONGER THAN USUAL

Our postage days are Mondays & Wednesdays. You can select either Monday or Wednesday for your dispatch date when ordering. Last orders for Monday dispatch close on Sunday evening at 5pm & orders for the Wednesday dispatch close on Tuesday evenings at 5pm.

If you missed the cut off or need something delivered on a specific date, please get in touch before ordering & we will see what we can do. We will send you a confirmation email upon purchase and a second dispatched email once your order is out for delivery, your cookies should arrive within the next two working days. Please be sure to check your junk mail if you don't receive the email.

All orders are sent using Royal Mail's First-Class service. This usually means you will receive your order the day after your desired dispatch day, in some cases this may take two day from your desired dispatch day.

Unfortunately, we cannot be held responsible for any damages to our products during transit. We make sure the products are packaged as securely as possible and use strong durable outside packaging. We place a perishable and fragile label on the outside of the parcel to ensure Royal Mail knows to handle with care, but please bear in mind the items are all delicate and may break easily if the courier does not handle the package with care.

Someone needs to be available at the delivery address at the time of the delivery, as once you have placed an order, it is your responsibility to be available to receive the delivery. Due to the perishable nature of my products, unfortunately we are unable to offer exchange or refunds for the spoiling of items due to no one being available at the delivery address and take no responsibility for delays.

There is also an option for collection if you live in the Oxford, Oxfordshire area. Please email thenakedladycookies+collection@gmail.com to arrange when collection is possible.

All packaging items are environmentally friendly, see section below for more information.

Packaging Information

BrownPost Boxes: Made from 75% quality recycled cardboard, all boxes are reusable & recyclable.

Logo Stickers: Eco friendly labels that are made from renewable and replenishable resources, produced with a compostable adhesive. Biodegradable and compostable labels are required to meet the European Standards for Compostable Packaging, EN 13432. The labels are uncoated, wood free printing paper composed of 95% sugar can fibres and 5% hemp and linen. The adhesive used also conforms with EN 13432 and is therefore considered to be compostable and biodegradable.

Printed Greaseproof Paper: Is a fully natural biodegradable and compostable food wrap, ISEGA, FDA and Halal certified, and suitable for use in ovens, microwaves and freezers. Uses inks that are made from soya-based vegetable oils, their factory is carbon neutral, and materials are biodegradable, recyclable and environmentally friendly.

Recycled Tissue Paper: 100% recycled Tissue Paper. This product is made from material that can be recycled; it is biodegradable and compostable at the end of life, free from any animal-based pigments. Made in Britain by eco-craft with materials sourced from the UK and EU.

Self Adhesive Paper Parcel Tape: Renewable resource (kraft paper), recyclable, free from animal products. Tape sourced from UK / EU. The tape can be left on cartons sent for recycling. It is water and solvent resistant and acid free.

Self-Seal Clear Packets: Bio-degradable bags made of clear compostable vegetable starch (potato, sugar beet etc.) which are fully biodegradable and compostable, breaking down to CO2 and H2O and biomass(compost), which can then be reused in the eco system to make new plants. They will start to compost with prolonged exposure to humidity, excessive heat and moisture. This will happen in either in home or commercial composting but in commercial composting the temperature will be higher, and the process is much quicker. In a colder home composter, it will just take longer.

Payment​

You have the option to pay online through Stripe or Paypal.

We will accept cash payment for orders on collection, but also online card payments prior to collection.

Any queries don't hesitate to contact us via our email address below.